Website Privacy Policy
Unbridled Wellness, LLC
Doing Business As: Unbridled Counseling of Kentucky
Effective Date: October 15, 2026
Website: www.unbridledcounselingky.com
1. Our Commitment to Your Privacy
At Unbridled Counseling of Kentucky, your privacy, confidentiality, and trust are important to us. We understand that seeking mental health support is personal, and we are committed to respecting and protecting your information.
This Privacy Policy explains how Unbridled Wellness, LLC, doing business as Unbridled Counseling of Kentucky ("we," "us," "our," or "the Practice"), collects, uses, and safeguards information obtained through our website.
This policy applies to our public website, including general contact forms and links to online scheduling and client portal services.
2. Information We Collect
When you visit our website or contact us, we may collect information that you voluntarily provide, including:
Name
Email address
Phone number
General questions or inquiries
Information you voluntarily include in website communications
Our website is hosted by Squarespace, which may also collect or process certain technical information, including IP addresses, browser information, device information, cookies, and website usage data.
Please avoid submitting sensitive medical or mental health information through our general website contact form.
3. How We Use Your Information
We may use information collected through our website to:
Respond to inquiries about counseling services
Communicate with prospective or current clients
Provide information about appointment scheduling
Direct clients to our client portal
Maintain website functionality and security
Comply with applicable legal requirements
We do not sell personal health information.
We do not intentionally use protected health information for targeted advertising or marketing without any authorization required by law.
4. Website Contact Forms and Email
Our website includes a general contact form for questions about our services.
This form is intended for basic inquiries only and should not be used to submit confidential clinical information, diagnoses, treatment histories, or emergency concerns.
Our general Squarespace contact form is not designated as a HIPAA-secure communication method.
Ordinary email may also present privacy and security risks. Please do not send sensitive clinical information to our general email address unless an appropriate secure communication method has been established.
Submitting a website inquiry or sending an email does not establish a therapist-client relationship.
5. Online Appointment Scheduling
Our website provides access to online appointment scheduling.
Appointment scheduling may be provided through a separate scheduling platform. Information collected by that platform may include contact details, appointment preferences, and other information necessary to coordinate services.
Information submitted through a scheduling provider is subject to that provider's applicable privacy practices and our legal obligations as a healthcare practice.
We will use scheduling systems configured with appropriate safeguards and agreements when protected health information is involved.
6. Client Portal
Our website may provide access to a separate client portal for individuals receiving or requesting services.
Depending on the portal's available features, clients may use it to complete intake paperwork, review consent forms, manage appointments, access billing information, or communicate with the Practice.
The client portal is separate from our general Squarespace contact form.
Protected health information submitted through the client portal is handled according to applicable healthcare privacy requirements and the privacy and security practices of the portal provider.
Clients are encouraged to use the designated client portal for sensitive clinical communications rather than ordinary email or general website forms.
7. HIPAA and Confidentiality
Unbridled Counseling of Kentucky is committed to maintaining the confidentiality of client information in accordance with applicable federal and Kentucky laws.
When HIPAA applies, protected health information is handled according to its Privacy, Security, and Breach Notification Rules, as applicable.
Our separate Notice of Privacy Practices explains how protected health information may be used and disclosed, your rights concerning that information, and our legal responsibilities.
A copy of our Notice of Privacy Practices is available upon request.
8. Cookies and Website Analytics
Our website is hosted by Squarespace and may use essential cookies and other technologies necessary for website functionality, security, and performance.
We do not currently use Google Analytics, Meta Pixel, or other separately installed advertising or visitor-tracking tools.
Squarespace may process certain website usage information as part of its hosting services and built-in functionality.
Visitors may manage cookies through their browser settings and any available website cookie controls.
9. Third-Party Services
Our website may include links to third-party platforms, including appointment scheduling systems, client portals, or other professional resources.
These services may maintain separate privacy policies and security practices.
When third-party service providers create, receive, maintain, or transmit protected health information on our behalf, we use appropriate agreements and safeguards as required by applicable law.
We encourage visitors to review the privacy policies of external websites and services.
10. Information Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.
However, no website, electronic communication, or online system can be guaranteed to be completely secure.
Clinical records and protected health information are maintained according to applicable healthcare privacy and professional requirements.
11. Information Retention
We retain website-related information for as long as reasonably necessary to respond to inquiries, operate our business, fulfill legal obligations, or address legitimate administrative needs.
Clinical records are maintained according to applicable federal and Kentucky laws and professional record retention requirements.
12. Your Privacy Rights
Depending on the information involved and applicable law, you may have the right to:
Request access to certain personal or health information
Request corrections to inaccurate health information
Request confidential communications
Request restrictions on certain uses or disclosures
Receive information about our privacy practices
Submit a privacy complaint without retaliation
Additional rights regarding protected health information are described in our Notice of Privacy Practices.
13. Children's Privacy
Our website is intended to provide general information about professional mental health services.
We do not knowingly solicit personal information directly from children under age 13 through our public website without appropriate authorization or another lawful basis.
Parents or legal guardians with questions about services for minors may contact our office.
14. Emergency and Crisis Situations
Our website, contact forms, and email communications are not monitored continuously and should not be used for emergencies.
If you are experiencing a medical or mental health emergency, call 911 or go to your nearest emergency department.
For immediate mental health crisis support in the United States, call or text 988, the Suicide & Crisis Lifeline.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, or applicable legal requirements.
Updates will be posted on this page with a revised effective date.
16. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Unbridled Wellness, LLC
DBA: Unbridled Counseling of Kentucky
Rachel Cash, LCSW
Licensed Clinical Social Worker
Email: rachelcashlcsw@gmail.com
Phone: (502) 517-8909
Website: www.unbridledcounselingky.com
For questions concerning protected health information, please refer to our Notice of Privacy Practices or contact the Practice directly.